Mattress By Appointment Reviews

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Mattress By Appointment - Business Scam
Mattress By Appointment - Business Scam
Mattress By Appointment - Business Scam
After setting up a Mattress By Appointment business people claim to have found out that there was little to no support and they were lied to about special pricing. As it turned out they learned that the company and its owner was being sued for theft of trade secrets...
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14 comments
#1995165

I made an appointment online to visit the store. I was there 5 mins.

before the appointment. I texted the number on the door and was told that he was not available but would text me when he was available...after 2 hours.

I texted again and asked if he would respond and let me know when he would be available...6 hours later...he never did respond. HORRIBLE CUSTOMER SERVICE

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ID
#954289 Review #954289 is a subjective opinion of poster.
Cons
  • Lack of truthful disclosure
Reason of review
Lack of legal disclosures and false advertising on business
Loss
$10000
Preferred solution
Full refund
New Reviewer

Beware, this is not a good company to work with if the mattress starts breaking down in just 2 weeks. Bad mistake to use this company, out almost $700.00 and I am a senior with medical issues.

I am working with Thom S in Cleveland and getting nowhere on my mattress that I had just 2 weeks, and it started to show breakdowns with the mattress. He is not helping, and I sent him the photos and the issues I was having. Not the firm mattress I tried out in the showroom. So difficult.
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ID
#2673923 Review #2673923 is a subjective opinion of poster.
Location
Elyria, Ohio

Scam Artist Privately Own Company.

They show you one thing, you get something else. I bought a queen firm set of that was all one color and I got a mattress one color and the box spring another color. The mattress was sagging within the first week, it felt like the over ten-year mattress I threw away. You tell them the problem, they then send you a form and tell you to handle the problem, all sales are final even though legally you have at least a month to decide if you want to keep their cheap trash. thei

User's recommendation: DO NOT BUY ANYTHING FROM THEM!!!

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1 comment
#2011794

Same damn thing here. $700.00 Worth of garbage.

Filled out the "jump through the hoops and do a cartwheel" paperwork.

Measure this, string line that. When, visually, it was sagging within the first week.

ID
#2530266 Review #2530266 is a subjective opinion of poster.
Service
Mattress By Appointment Owner
Loss
$943
Preferred solution
Full refund

Best buying experience that my husband and I have in a long time.. ...

...very professional and helped us buy the perfect mattress for us!!!!go see these people ..... They will get u exactly what you want And need .......check great prices too.

User's recommendation: Go see the New Bern Location. Won't regret it!!

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ID
#2366318 Review #2366318 is a subjective opinion of poster.

Don’t fall for it

Mattress By Appointment is a complete scam...From management right down to marketing. They tell you can work 20 hours a week, blah blah blah. And their mattresses are overpriced...You cant compete with the brand names at stores in your market. Most will not make any money. Theyll say you can carry all the brand names, but fail to tell you that they wont let you sell them. Bait and switch marketing at its best. I bought in, figured it out pretty quickly... Liquidated and got out. Fortunately, I could afford the loss of time and $$...Most people that fall into their scam cannot. Please dont fall for it.
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ID
#1890840 Review #1890840 is a subjective opinion of poster.
Location
Buenos Aires, Buenos Aires F.d.
New Reviewer

Owners of MBA in Montclair, CA, on Mills Avenue

I e-mailed MBA to request an appointment . Almost immediately I received reply confirming my appointment for the following day. Upon arrival at the scheduled time the door was locked. I called the phone number of MBA and left a message with "Mike". I waited 15 minutes beyond the scheduled appointment time and called again, this time a female's voice said, leave your name, phone number, and I brief message, and we'll return your call. Again I waited 15 minutes. No response. 30 minutes later, I gave up. As a courtesy, I called and left another message asking them to call me back at my home's land line. It's now been 3 hours AND NO REPLY. Are these just inept business people or do I suspect a SCAM in the making?

User's recommendation: Beware of providing pre-financing information with this business. What if you show up and they don't? And you provided pre-financial information on a mattress to people that don't even show up?

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ID
#1874139 Review #1874139 is a subjective opinion of poster.
Preferred solution
Apology

I should’ve gone somewhere else.

1. Deceptive advertising. 2. They didn’t show for scheduled appt 3. Worst customer service ever. 4. They have an additional “$50” fee for EVERYTHING! 5. They charged me $50 for delivering the mattress 6 miles to my home.
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ID
#1687163 Review #1687163 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Service
Mattress By Appointment Customer Care
New Reviewer

Horrible customer service

Well first off I called to make sure my account matched up with the card listed on the account.. got it all set up made the payment with the same account I had originally listed on the account just made the payment a day early. The next day the payment was due but like I said I made the payment early. Acima still took 30 more dollars out of my account! And never fixed the issue my bank had to than they want to call me up over a penny and argue with me about what had happened making it seem like as if they were in the right! No they were not! If it’s just a penny why call and make a bigger issue over it! And say I missed my payment when after I made first payment I changed it to monthly so that I can keep up with not being over charge for an overly price mattress!! Will never go through this company ever again!
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ID
#1670716 Review #1670716 is a subjective opinion of poster.
Service
Mattress By Appointment Customer Care
Pros
  • Met on a sunday
Cons
  • False advertising
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Misleading customers

This company misleads customers and is not transparent with what they sell. Please look this company up prior to purchasing from them
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ID
#1631229 Review #1631229 is a subjective opinion of poster.
Service
Mattress By Appointment Customer Care
Cons
  • Misleading customers
  • Crap product
  • False advertising
Reason of review
Not as described/ advertised

They delivered the wrong mattresse and now its mine

6/12/19 i bought a mattress &dox Spring set they delivered to me for $60 delivery i told the guy it was wrong but he unraped it anyway i called the man CHASE Hartley of Jackson tenn , he said after its delayed it mine $395.10 the mattress is only 6"thick im 71yo 3 time veteran i can't sleep on this thing , i picked out a regular fullsize one, i can't even get up from bed now all i want is the regular size mattress i picked out, CHASE HARTLEY is a lying shister that should be be put in jail for fraud against elderly people, he's a predator &and his company condones his actions i kept them at Chads instants only .
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ID
#1562048 Review #1562048 is a subjective opinion of poster.
Location
Greenville, South Carolina
Service
Mattress By Appointment Owner

They are liers are need to be closed down

Went to mattress by appointment here in Monroe they tried to charge me 700 dollars for a plain queen set of mattress they advertised for 150 dollars. They ran my credit when I didn't think they would because they say on their signs 40 dollars down. They are a scam I can go to Big Lots and get a much better set for 300 dollars less. This place is a scam and their trying to take advantage of people that don't have the income to afford an expensive set of mattresses. Do not waste your time on the ***
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1 comment
#1757897

Thank you when they say it's too good to be true out probably is!!!

ID
#1547632 Review #1547632 is a subjective opinion of poster.
Service
Mattress By Appointment Mattress Leasing
New Reviewer

Great Business Far Exceeded My Expectations

This is a great company to work with if you can follow the business model. I have made more money and have more time to spend with my family than anything before if not for MBA i dont know where I would be today the whole group is like one big family. Thank You Edwin and Everyone at MBA!!!
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ID
#1510649 Review #1510649 is a subjective opinion of poster.
Location
Greenville, South Carolina
Service
Mattress By Appointment Owner

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Verified Reviewer
New Reviewer

Wonderfully manipulated

Mattress By Appointment - Wonderfully manipulated
Mattress By Appointment - Wonderfully manipulated
David at MBA in Prairieville.....y’all about a smooth criminal! Somehow my finance amount grew $500 after being told “ i’d Never let you leave without something you can afford!” I’ll post his oh so professional response
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ID
#1490911 Review #1490911 is a subjective opinion of poster.
Service
Mattress By Appointment Owner
New Reviewer
I was told 90 days same as cash and after 90 days pro-rated interest....this is NOT true! If you pay this off in 90 days there are still fees that add an additional $200 or so on the price. the salesman/owner told me this was "financed" through Acima Credit which is...
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ID
#1447136 Review #1447136 is a subjective opinion of poster.
Service
Mattress By Appointment Mattress Leasing
Pros
  • Met on a sunday
Reason of review
Problems with payment
Loss
$250
Preferred solution
Let the company propose a solution
New Reviewer
Mattress By Appointment - SPAM SPAM SPAM and Shoddy Mattresses
The advertising practices of Brooke Spouse (Mattress By Appointment - Vernal location and you can find her on Facebook) are of a spammer that bombards local advertisement and "for sale" pages with page after page of spam and also false advertising. When asked if they...
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7 comments
#1682291

I just looked them up on a few of the consumer report sites and they have a bad rep all over the USA!

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ID
#1395130 Review #1395130 is a subjective opinion of poster.
Service
Mattress By Appointment Advertisement
Cons
  • Brooke sprouse
  • Bad information
  • Spam
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer
First of all, when I went for my 1st appt...salesperson didnt show up. My second appointment they didn't have any King sets for $250 as advertised...the cheapest King set they told me they had was $450 & a rock would have been more comfortable. I should have left then...
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ID
#1361402 Review #1361402 is a subjective opinion of poster.
Location
Macon, Georgia
Service
Mattress By Appointment Owner

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